Privacy Policy

1. Introduction & Who We Are

This Privacy Policy explains how The Motor Medics Coventry(“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or use our garage-based repair and servicing services in Coventry.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of information:

• Contact Information: Name, phone number, and email address when you fill out our booking form, contact us, or call us.
• Vehicle Information: Vehicle registration mark (VRM), make, model, engine size, mileage, and service history to quote and perform repairs.
• Booking & Transaction Data: Details of services requested, scheduled times, parts ordered, and pricing quotes.
• Technical & Usage Data: IP address, browser type, device information, and browsing behaviour collected via analytics tools (Google Analytics, Meta Pixel, and Microsoft Clarity) only after you give cookie consent.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, confirm, schedule, and execute vehicle repair and maintenance services.
• To generate accurate service quotes and source necessary parts.
• To communicate with you regarding booking status, updates, and query resolutions.
• To process payments and maintain financial records (invoices, receipts).
• To improve our website functionality, user experience, and overall service quality.

4. Legal Basis for Processing

Under data protection laws, we process your personal data under the following legal grounds:

• Contractual Necessity: To fulfill quotes, confirm bookings, and perform repair services you request.
• Legitimate Interests: To run our business efficiently, manage customer relationships, and respond to enquiries.
• Consent: For using non-essential cookies and marketing tracking pixels, which you can manage at any time.
• Legal Obligation: To maintain accounting, tax, and corporate records required under UK law.

5. Sharing & Disclosing Your Data

We do not sell, rent, or lease your personal information to third parties. We may share your data with:

• Service Providers: IT systems, email delivery services, calendars, and payment processors who help us operate our business under strict confidentiality agreements.
• Parts Distributors: Sourcing suppliers who require vehicle specifications (VRM and parts data) to confirm compatibility.
• Legal & Regulatory Authorities: If required by law, court order, or to prevent fraudulent activity.

6. Data Security & Liability Disclaimer

We implement industry-standard physical and digital security measures to safeguard your personal data. However, please be aware that no transmission of data over the internet is completely secure.

Disclaimer: To the maximum extent permitted by UK law, we accept no liability for any security breaches, data loss, or unauthorized access to your information that occurs during transmission via the internet or third-party networks beyond our direct control.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, tax, accounting, or reporting requirements. Under UK tax laws, we are required to keep basic invoice and transaction details for a minimum of 6 years.

8. Your Rights

You have the following rights under UK data protection laws:

• The right to request access to and copies of the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete information.
• The right to request deletion of your personal data, subject to legal retention obligations.
• The right to restrict or object to the processing of your data.
• The right to withdraw your consent to cookies and analytics at any time.

To exercise any of these rights, please contact us using the details below.

9. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: